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END OF LIFE
Sustaining Engineering
Added functionality. Increased diversity of use. New market realization. All become a reality when Granite is an extension of your organization. You know your markets, we know your solution. Together, we know how to make the product better - and have the expertise to get it done. We truly are a partner over the product's entire life cycle.
Legacy Service and Support
Customer support - long term - is a key to maintaining customer satisfaction and retention. Granite has a variety of support programs available, and can offer a level of support that is unprecedented. Since every solution we build is tracked through our process, we can restore any machine to factory original state or we can build it up to the latest revision. The choice is yours.
Component EOL Management
Granite has been working with the top component manufacturers for many years, and we insist on a higher level of communication direct with the manufacturers to facilitate greater levels of control. We require product roadmap information from our suppliers, and we know what changes are coming, allowing us to protect our customers from surprises and delays resulting from component transitions.
Replacement Product Design
Since Granite has been in the computer business since its beginnings, we are experts at the design of systems. From component choices for longevity to avoiding system components because of compatibility issues, Granite knows computers. Our expertise in design can save you money, both in the initial product release and in ongoing engineering for replacement products.
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OUR PROCESS
YOUR PRODUCT LIFE CYCLE
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